Billing, cancellations, and refund requests.
TrioNod offers role-specific paid plans for founders and co-founders. This policy explains how subscription billing and refund requests are handled.
1. Paid plans
Founder Pro and Co-founder Pro may be offered on monthly or annual billing. The current price, plan benefits, renewal timing, and checkout terms are shown before purchase.
2. Payment processing
Subscription payments are processed by PayPal. TrioNod stores subscription references and billing status so your account can unlock the correct features, but PayPal handles the payment authorization and payment method details.
3. Cancellations
You may cancel a paid subscription from the billing area or through the payment provider where supported. Cancellation stops future renewals. Unless stated otherwise at checkout, your paid features remain available until the end of the current paid billing period.
4. Refund eligibility
Because paid tools can be accessed immediately after activation, completed subscription payments are generally non-refundable except where required by law or where TrioNod confirms a duplicate charge, billing error, or failed access caused by our systems.
If you believe a charge was made in error, contact support with your account email, transaction date, PayPal reference, and a short description of the issue.
5. Member-to-member payments
TrioNod does not process investments, success fees, advisory fees, salaries, consulting payments, equity transfers, or other transactions arranged directly between members. Those payments are not TrioNod subscription payments and must be resolved between the parties and their payment provider.
6. Plan changes
If plan prices or benefits change, the new details will be shown before checkout or renewal where required. Existing subscription handling depends on the plan terms and payment provider rules that apply to your account.